VoIP or Voice Over Internet Protocol is a technology that defines telephony over the internet. Unlike traditional phones (which uses PSTN), all VoIP require is a steady internet connection. VoIP has had a substantial impact on Business Communication. Earlier, business communications were confined based on the available technology. Over the years, VoIP has revolutionised the way business communication was done.
Here are the reasons why VoIP is preferred over traditional telephones :
- Cost Effective : All VoIP calls, including international calls, are much cheaper than its counterpart, thereby increasing the savings. Many VoIP providers offer monthly packages for unlimited calling (https://business.menetalk.com/ is one among them). Surveys suggest that you could save from 40% to 90% on your phone bills.
- Mobility : VoIP phones could be configured regardless where you are. All you need to have is steady internet connection. There should not be any change in terms of costs and connections.
- Scalability : New systems could be added with minimal effort. It should be much cost effective than adding additional telephone lines, which is costly and time consuming.
- Feature Rich : In addition to the cost effectiveness, mobility, scalability, what VoIP excels is the abundant features that it provide. Apart from making and receiving calls, many VoIP providers offer features like :
- Call Recording
- Conference calls
- Voicemail to Email
- IVR (Integrated Voice Response)
- Custom Call Routes
- Virtual Numbers
Lets look into some VoIP features in detail :
IVR : You should be familiar with calls, once answered, that says “Press 1 for Sales, 2 for Support.” This is IVR – Integrated Voice Response, which allows caller to interact with an organisation’s communication system. It gathers information about the caller’s need and then transfer them to the desired department depending on their input.
Virtual Numbers : Virtual numbers, otherwise known as DID (Direct Inward Dialling), which isn’t directly associated with a telephone line. It can be used to forward calls to a telephone number selected by the client. For instance, a company in UK can have a phone number in California, so that their US clients can get in touch with them by dialling a local number.
VoIP usage has skyrocketed and various industries have started migrating to VoIP. Surveys predict that about 1 billion people may be using VoIP by 2018.